Freepare is operated by 17955626 Canada Inc. ("we," "us," "our"). This Refund Policy explains the terms under which customers may request refunds for Freepare products and services, which include: the Command Center subscription ($14.99/month), the AI Advisor subscription ($19/month), one-on-one coaching ($999, a done-with-you engagement), and one-time tool purchases such as Jobs & Tools ($99).
We offer a 14-day money-back guarantee on:
If you don't feel one of these gave you real value, tell us within 14 days and we'll refund you.
Jobs & Tools ($99) is a one-time purchase and is excluded from the guarantee (see the Jobs & Tools section below). Refunds occur only in exceptional circumstances such as duplicate charges, unauthorized purchases, or access failures.
If you cancel during your 7-day Command Center free trial, you are not charged. You can cancel anytime from your account or the cancellation link in your emails.
To request a refund, email support@freepare.io within the applicable 14-day window. Include the email address associated with your purchase, and the product (Command Center / Advisor / Journey). You do not need to provide a reason for your refund request within the 14-day window.
Approved refunds will be processed within 3-10 business days. Refunds will be issued to the original payment method used for the subscription. Depending on your card issuer or bank, the refund may take an additional 1-2 billing cycles to appear on your statement.
We will notify you by email when your refund has been processed.
For Command Center or AI Advisor subscription renewals or billing cycles after the initial 14-day window, refunds are issued at our discretion based on the specific circumstances of the request. We will review each request on a case-by-case basis. You may cancel your subscription at any time from your account to prevent future billing.
One-on-one coaching ($999) is a one-time purchase, not a subscription. After the applicable 14-day window has elapsed, refunds for this service are issued at our discretion based on the specific circumstances. We will review each request on a case-by-case basis.
Jobs & Tools is a one-time purchase that delivers full value on first use — a curated jobs list and companion tools you can extract everything you need from in a single session. For that reason, Jobs & Tools is not covered by the 14-day money-back guarantee, and we do not advertise a refund window on it.
Refunds on Jobs & Tools are issued only at our sole discretion, and only in exceptional circumstances (for example: duplicate charges, unauthorized purchases, or a technical failure that prevented access entirely). If you believe your situation qualifies, email support@freepare.io and describe what happened. Discretionary review is not a guarantee — most requests will be declined.
If you take a founding tier refund on the AI Advisor at an introductory founding price, you forfeit your founding-tier status. Your founding spot returns to the pool and may be filled by another customer.
If you purchase from Freepare again after a refund, you will be billed at the standard rate in effect at that time, not the founding rate.
You may cancel your subscription at any time through the Customer Portal accessible from your account. Cancellation takes effect at the end of your current billing period. You will retain access to Freepare through the end of the period you have already paid for.
Cancellation alone does not entitle you to a refund of the current billing period. To request a refund, follow the process described above.
The following are not eligible for refunds under our 14-day guarantee:
If you have a question or concern about a charge on your statement, please contact us at support@freepare.io before initiating a chargeback with your card issuer. We are committed to resolving billing concerns directly and quickly.
For all refund requests and billing inquiries:
Email: support@freepare.io
Entity: 17955626 Canada Inc.
Operating as: Freepare
This Refund Policy is incorporated into and forms part of our Terms of Service. By subscribing to Freepare, you agree to this Refund Policy.